Some Frequently Asked Questions About Us (FAQ)

Questions

Frequently Asked Questions

01
Question

What is purpose of this platform/website?

We are providing the cryptocurrency interactive wallet service for our clients.

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02
Question

Who can be our client?

Everyone may be a client of Webcoine, but he\she must be not less 18 years old.

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03
Question

How may I become a client of Webcoine LTD?

You may become a client of Webcoine LTD and it is totally free of charge. All you need is to open an account and fill all required fields.

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04
Question

Is it free of charge to open an account?

Yes, it is totally free of charge.

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05
Question

I have trouble during registering. What shall I do?

Check the right of the entered information. Displayed errors can help you, they show where you have made mistakes.

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06
Question

How long does it take to make my client account active?

Your account will be active immediately after registration.

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07
Question

How may I access my account?

You may log into your account by clicking Login Button on Navigation Bar that is placed on top, and entering your email and password on login site.

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08
Question

How can I control my account?

In order to control your account you need to use navigation menu in the right side of our site.

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09
Question

What is the purpose of plans and other investment options?

Plans are made to make it suitable for our clients to invest their money in the investment options that they can afford. Low End Plans are making less profit for our clients due to higher commission that we take. Higher Plans Are made for self-made enterprenours and businessman that want to achieve more with our advanced software.

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10
Question

May I change my login data?

You may change your password by clicking the link Edit Account in the navigation menu (you need to be logged into your account first). In order to change your payment accounts data you need to contact our support service.

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11
Question

How secure user accounts and personal data?

Everything stored on our servers remains protected via encryption technology all the time. All transactions done by our clients are mediated exclusively via secured internet connections (HTTPS) protocol.

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12
Question

What if I can't log into my account because I forgot my password?

Click password recovery link, type your username or email and you should receive reset password link. If you haven't receive password reset link check your spam folder or contact our support service.

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13
Question

How many accounts can I open on the site?

Any client can have only one account per IP/Family/Payment account. In the event of multiple registrations from your computer we have rights to suspend or temporarly block all of your accounts.

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14
Question

How may I make a deposit?

In order to make a deposit click Make Deposit in the navigation menu. Fill desired amount in the 'Amount' field, choose payment system that you use and click 'Confirm'. Follow further instructions of your payment system.

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15
Question

How can I withdraw my profit?

In order to withdraw your profit you need to withdrawal request on Withdraw page in your member area. Just fill desired withdrawing amount and choose payment system which you use for making your deposits.

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16
Question

How soon after the withdrawal of the request will appear money on my payment account?

Your request will be processed within 24 hours.

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